Most questions are answered in the help guides. If you need a person, use the address below that matches your reason for writing. It reaches us faster than a general inbox.
Setup questions, something is broken, billing and plan changes, account access.
support@sentientmail.comWe reply as quickly as we can.
Include your account email and, if you are reporting a send problem, the campaign or send name. It saves a round trip.
Unwanted mail sent through SentientMail, phishing, or any message that violates our sending rules.
abuse@sentientmail.comMonitored continuously. Reports are actioned ahead of other mail.
Forward the message with full headers if you can. Headers identify the sending account, which is what lets us act on it.
Access, correction, deletion, or portability of your personal data, and any other privacy question.
privacy@sentientmail.comHandled within the timeframes required by applicable law.
If you received marketing mail sent through SentientMail, the sender chose to contact you, not us. Ask them first, or write to us and we will route it.
Contractual matters, formal notices, law enforcement requests, and intellectual property claims.
legal@sentientmail.comReviewed on receipt.
SentientMail, Inc., 16192 Coastal Highway, Lewes, DE 19958.
Every commercial message sent through our platform carries a working unsubscribe link. Using it stops that sender immediately and is the fastest fix. If a sender ignores it, or the mail looks like phishing, report it to abuse@sentientmail.com. We suspend accounts that mail people without permission, and we monitor bounce and complaint rates automatically to catch it early.
These cover the questions we get most often.
